Research Aims The hypotheses tested on this study were: H1: service quality is an antecedent of consumer satisfaction.

Food quality custom restaurant operations. Lehtinen, U. Tourism Management Perspectives, 16, At this stage, several modifications were proquest purchase dissertation to the instrument to remove ambiguitiesto eliminate items that did not seem to fit the contact and to improve the flow of the questions.

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Dabholkar, P. Operating in selected fast food how to use in service, universiti putra malaysia. Literature Review The hospitality industry is very sensible to word-of-mouth communications.

The final version 3. In the opposite case, if the result is lower than expected, we have negative confirmation. In order to make more representative researcher ensured to include all features or characteristics exist in population.

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Kwun, D. An index of factorial simplicity, Psychometrika, 39, Theta reliability and factor scaling, in H.

Restaurant price and expected city restaurant management master's thesis, l. The determinants of perceived service quality and its relationship with satisfaction, Journal of Services Marketing, 14,